Get in Touch
Contact Us
Questions about a booking? Want to partner as a venue? We typically respond within 4 business hours during weekdays.
Contact Information
Reach out to us through any of the channels below. We aim to respond to all inquiries within 24 business hours.
Live Chat
Available Mon–Fri, 9 AM–6 PM CT
Average response: under 4 hours
Headquarters
Spas & Springs, Inc.
200 Congress Avenue, Suite 400
Austin, TX 78701
Business Hours
Monday – Friday: 9:00 AM – 6:00 PM CT
Saturday: 10:00 AM – 4:00 PM CT
Sunday: Closed
Send Us a Message
Fill out the form below and our team will respond within one business day.
Frequently Asked Questions
Quick answers to common questions
How do I cancel or reschedule a booking?
You can cancel or reschedule for free up to 24 hours before your appointment through your account dashboard. Within 24 hours, the venue's cancellation policy applies.
Are all venues on SpasAndSprings verified?
Yes. Every venue goes through our vetting process where we verify licensing, inspect reviews, and confirm service quality before listing. We also conduct periodic re-evaluations.
How do gift cards work?
Gift cards can be purchased in any amount from $25 to $500. Recipients receive a unique code via email that they can apply at checkout for any booking. Gift cards are valid for 12 months.
Is my payment information secure?
All payments are processed through Stripe, a PCI Level 1 certified payment processor. We never store your full card details on our servers.
How do I become a vendor on SpasAndSprings?
Select "Vendor Partnership" from the contact form above, and our partnerships team will guide you through the onboarding process. There are no upfront fees — we only charge a small commission on bookings.